Unify Blog

If you are starting to plan for a new communications platform, and your current communications architecture relies on ISDN PRI trunks, or Leased Line service, then you are already thinking about SIP Trunking – a proven cost saving  networking option.  You may have just conducted a web search (and this is why you are reading this blog) to do your research – we are seeing more and more customer requirements and requests for responses that include SIP trunking.

While SIP Trunking is proven as a cost saving solution it has been slow to take off – for two main reasons:

1)      Incumbent Service Providers (Telcos) who had the classic dilemma of cannibalizing their cash cow (ISDN PRI Trunking) with a replacement technology (SIP Trunking). They dragged their feet.

2)      Lack of standards which contributed to interoperability issues and made the technology unwieldy with additional upfront costs of extensive homologation1 testing.

Market forces are taking care of problem number 1. Once a cost saving technology is proven to work it is only a matter of time before wholesale adoption. Proof point – your web search on SIP Trunking most likely had Ad placements from incumbent Service Providers at the top of the search results. Read more ›

Posted in Technology, Unified Communications

Letting employees work remotely results in happier, more productive workers. But that doesn’t mean employers can’t help raise that productivity even higher.

In an office building, there are plenty of workplace design options to help with productivity, but how can employers extend these options to increase productivity in the home offices of remote workers?

A little encouragement can go a long way. Here are a few ideas to help remote employees make their office space more productive.

Create an office with boundaries

It’s no surprise that being at home is often the biggest distraction for those who work from home. When an office is in a bedroom or a kitchen, normal household functions can be a constant distraction. Maintaining boundaries between work space and personal space can help keep mental boundaries between the two clear, as well. Read more ›

Posted in New Way To Work

Success is often about choosing the right partner. Trusted partner? Industry leader? Reputation? Solutions? How about all of those. Here are top 5 reasons to work with Unify for your enterprise communications.



Posted in New Way To Work

In my last blog I wrote about how innovation, execution and customer experience are going to be foundations of our new partner-first approach and programme.  I have now asked one of our partners, Nick Dutfield from Opus Telecom in the UK to give the partner perspective – how the market is changing and what customers really want.  I also couldn’t let him get away without asking him about Unify’s new software centric approach and portfolio…

“We don’t talk phone systems anymore” – a partner perspective

So…the partner perspective….Well, I’m Nick Dutfield and I am head of new business for Opus Telecom a communications, IT and mobile provider based in Surrey UK.  I began my career in a more technical role – being an engineer and senior support engineer for telecom systems for 15 years before turning to the “dark side” of sales.  I was delighted to contribute to this blog – at Opus we pride ourselves on being forward thinking and embracing technology, which includes marketing.  Over the past few months we have hugely grown our social media for our marketing and awareness campaigns and it has proven to be a fast, simple way of engaging with new prospects.  I have certainly changed my perspective of “it just being for kids/ teenagers” – many smaller businesses are using it for their own promotion and also researching their supplier needs. Read more ›

Posted in Channel Updates

Conference calls can be one of the most valuable communication tools in business. Saving companies from unnecessary travel and redundant conversations, conference calls are an easy way to provide a big boost to productivity on a day-to-day basis–if everyone is paying attention, and is engaged and behaving appropriately.

As pointed out in the hilarious video “A Conference Call in Real Life,” by comedy duo Tripp & Tyler, human behavior can be the Achilles’ heel of a great conference call. But it doesn’t have to be that way. Here are a few ways you can keep people in check and maximize the productivity of your next conference call:

1. Be a thoughtful host

Forbes contributor Lisa Quast recommends playing the role of a great host, preparing for a conference call as you might prepare for a party. First, practice with your conferencing software to make sure technological issues don’t cause delays that waste participants’ time.

“There’s almost nothing worse than being on a conference call when the host doesn’t know how to use the technology,” wrote Quast.

And, just like a party host, conference call leaders should dial in well in advance of participants and welcome each as they arrive. This is a great opportunity to engage with each person on the call and ensure they have all materials needed. What is really helpful here is if the technology itself is easy and intuitive for everyone to use so no explanations are needed for those new arrival s on the call. Read more ›

Posted in New Way To Work, Unified Communications

From today, businesses across the UK can expect an influx of flexible working requests. This is due to the fact that the new legislation, which gives every employee the statutory right to request flexible working after 26 weeks employment service, has come into effect. The new legislation makes way for as many as 20 million employees across the country to request flexible hours, including working from home. This begs the question, why has this legislation come about and what should businesses be doing right now to ensure they can support their workforce?

Until now, only workers with children under 17 (or those with disabled children) and those with caring responsibilities could automatically ask their employer to work flexibly. The new legislation however, means any worker with six months’ continuous service now has the same entitlement. This includes working from home, doing job shares, working compressed weeks, or taking other forms of flexible working. The argument for the change in legislation, one we at Unify happen to agree with, is that current workplace arrangements have not kept pace with the times. Read more ›

Posted in New Way To Work