Vendors often talk about the user experience and “putting the user first” as they develop and bring products to market. But are they really talking about the user interface or actually the experience?
User experience testing is not new in the IT world – indeed, it is common practice when designing websites and customer service portals to identify common “personas” and map the customer journey accordingly.
But how many enterprise software vendors are employing this approach? With the development of Project Ansible we engaged frog design the leading design consultancy to not just create an interface – but an experience based on real live and real situations. The development included persona creation and constant testing. This video introduces just 3 of them
Percy – the IT manager who is constantly problem solving for his colleagues and wishes for a simpler way
Monica – the anywhere executive who is always on the move and engaging with her team and clients
Gabe – our millennial worker who wants corporate tools that work as well has his personal life
Take a look at their Project Ansible experiences and how it is helping to find a new way to work…..
A couple months ago, we wrote a blog highlighting the challenges faced by users working with multiple fragmented business communications systems that don’t work together and operate differently.
The post started with this proposition: “Chances are, users in your organization are acting as ‘human middleware’ – not only navigating through different communications systems and applications, but reconciling and stitching together their communications and content across these fragmented worlds. This results in multiple and redundant communication attempts and messages, lost productivity, disjointed team collaboration and user frustration.”
Shortly after, a unique opportunity arose to test the assertions made in the article by soliciting real-world responses from users and IT managers around the world. With our partner International Data Group (IDG), we commissioned a study designed to get a read on what users are experiencing today. Read more ›
Outsourcing has become standard practice for many companies, allowing them to access skills and expertise without lengthy or expensive recruitment drives and the ongoing costs of staff employees. But what of in-house staff? For many years there was a huge outsourcing-vs.-in-house-staff debate, but savvy organizations today are finding ways to strike what can be a delicate balance between the two models.
As headcounts have been frozen and skills shortages have become more acutely problematic, tactical outsourcing has became a preferred option for many recruiters. According to research by KPMG, half of all surveyed enterprises expanded their use of outsourcing last year.
Yet, there are challenges associated with the use of outsourced staff. “Managing any team has its challenges, but due to an outsourced staff’s lack of buy-in, problems can escalate without management being able to keep a close eye on employees,”suggests Sunit Jilla, senior consultant at cultural training company Farnham Castle International. Read more ›
Business is changing, and so, too, are the workspaces in which business takes place. With an increasingly mobile workforce, organizations’ physical footprints are transforming from predictable offices full of cubicles into flexible workspaces that change with the needs of workers.
Creating a flexible workspace can mean better productivity, more efficient use of space and happier employees. Here are four things the best of these offices have in common:
1. Hoteling-style seating
In 2013, the Washington Post highlighted an Accenture office in Virginia built with the millennial worker in mind. A key feature of the office is “hoteling,” in which employees sign up for a workspace as needed, rather than sitting at a designated desk every day. This hoteling-style seating works well in many of today’s workspaces, where employees may work in the office for only part of the week and whose need for a secluded or open environment might change from day to day. By offering a variety of workspace types and giving employees the chance to choose each day, companies can optimize their work environment at all times. Read more ›