Unify Blog

At Unify, we don’t treat mobility as an add-on; we transform how employees communicate by seamlessly integrating mobility into collaboration applications and communications tools. And what’s even more important, we do this on the employee’s chosen device, creating a more agile, productive workforce.

Supporting the newest trends of workforce mobility and consumerization, I am proud to share that OpenScape UC Mobile is now available for Windows Phone 8 supporting Microsoft’s newest line of mobile devices.

OpenScape UC Mobile is a single mobile client that brings together OpenScape’s most comprehensive UC and FMC capabilities into a single user experience. It intuitively places a wide range of sophisticated unified communications capabilities enabling employees and teams towards the New Way to Work #NW2W.

OpenScape UC Mobile application is ready for download to Windows Phone 8 via the “Windows Phone” app-store. Click here to download

Posted in Mobile Working, Technology, Unified Communications

In my last post, I talked about Digital IQ—the measure of how effectively companies wield technology to improve processes and drive innovation. Digital IQ impacts far more than just web sites, social, and what others see in the shop window—it has an effect on every aspect of a business from its customer service to marketing to finance. To illustrate my point, I caught up with Andre Schiffer, our chief human resources officer who recently led an investment in a online Human Capital Management (HCM) system—and is now using it to drive consistency and productivity.

Andre and I talked about the growing role HCM is playing in functions like talent acquisition, performance management, and yes, succession planning. By far, though, he was most excited about its ability to provide Unify with 24×7 organizational transparency and greater employee productivity.

At Unify, our talent is increasingly decentralized and global. In our ever changing world, we need dynamic reporting—and people like to know where they fit. But, without an accurate, up-to-date picture of our workforce, we can’t fully utilize it, putting an effective limit on productivity and innovation. Read more ›

Posted in Executive Blogs

More Americans than ever are working away from the office, but that doesn’t mean they have to stay far from their coworkers. As the trend toward telecommuting is beginning to reshape our work days, taking a few simple steps can ensure employees who connect remotely stay connected.

Since 2005, the number of employees who work from home has grown by 80 percent, and by 2016, it will increase another 21 percent to nearly 4 million, according to a 2013 study by Global Workplace Analytics.

The growth of remote employees and virtual teams provides both workers and companies with more flexibility, but it also creates some challenges.

“Communication on virtual teams is often less frequent, and always is less rich than face-to-face interaction, which provides more contextual cues and information about emotional states — such as engagement or lack thereof,” wrote Michael Watkins of Harvard Business Review. “The only way to avoid the pitfalls is to be extremely clear and disciplined about how the team will communicate.”

Here are three ways to rise above the challenges and make remote employees feel more connected. Read more ›

Posted in Mobile Working, New Way To Work, Virtual Teams

A dozen years ago, a good friend of mine passed up an excellent job offer because it was office-based on the other side of the city, and the commute would have been ninety minutes each way.  With two very young children and a wife that works, he had to make a tough call and prioritize.  Having said that – it was also true that his current employer (a large global technology company) had provided him with flexible working terms.

Flexible hours and choice of working from home part of the time has meant a lot for many workers, even going back more than a decade. In this case, work flexibility alone trumped salary benefits or title advances, and led him to stay (happily) with his current employer.

Now fast forward to 2014. Flexible working terms have almost become the ‘new normal’ for many employers and employees. In fact, it is being legislated to some degree in many countries to allow for child-care and elder-care among working families.   But many companies — sometimes for very good business reasons (or sometimes not so good reasons) do not provide flexible working terms for their employees at all.  Read more ›

Posted in New Way To Work

It’s time to be completely honest. How would your hard earned reputation be affected if you were no longer able to provide service and support to your customers? What do/ would you do if a disaster strikes and your contact center goes down? Or as prevention is better than the cure, how do you stop your contact center from going down in the first place?

Whether it’s flooding, power outage or another emergency, there are many examples that demonstrate how quickly and unexpectedly a major event can happen that impacts business operations. Not only is there lost revenue when disaster strikes, but there are often long-term reputation consequences as a result of being shut-down or delivering a less than satisfactory customer experience. Read more ›

Posted in Contact Center, Customer Service

There’s nothing better than options, especially when it comes to communications. Workers now have the ability to convey a message to a colleague, client, vendor or partner via email, text, instant message phone or … What’s the other one? … Oh, yeah, face-to-face. But which mode of communication is optimal for each conversation? Here’s a breakdown of how each mode excels and how to choose the best one for every message:

Email vs. Phone

The decision of whether to send an email or make a phone call has been plaguing workers for decades. Read more ›

Posted in New Way To Work