There’s nothing better than options, especially when it comes to communications. Workers now have the ability to convey a message to a colleague, client, vendor or partner via email, text, instant message phone or … What’s the other one? … Oh, yeah, face-to-face. But which mode of communication is optimal for each conversation? Here’s a breakdown of how each mode excels and how to choose the best one for every message:
Email vs. Phone
The decision of whether to send an email or make a phone call has been plaguing workers for decades. Read more ›
Our CMO, Bill Hurley’s latest blog, got me thinking. In the post he explores the idea of a business having a “Digital IQ”. Bill defines a digital IQ as “the measure of how effectively a company wields technology to optimize processes and to establish capabilities that form the basis for recurring innovation.”
Which makes sense for an organisation – but what about on an individual/ personal basis? We all have a Digital IQ – and should it be measured by how quickly we grasp technology and apply it to be better, smarter and more productive? Or is there another side (as there always is) and a more emotional IQ element? Read more ›
Quick: You have to send a message to a colleague that requires a fast reply but is business-critical. Is text too informal? Is email too slow? Does anyone actually answer his phone anymore? Which mode of communication should you choose?
It’s a good thing that we have so many workplace communication options, but at the same time it can be challenging to determine how and when to use each. To avoid figuring out what works best in this unified communications culture through trial (with the inevitable resulting error), consider the following tips to get everyone on the same page: Read more ›
As the blogosphere continues to explode with dialog on the topic of Generation-Y and “Millennials”, one thought has continued to nag at me – are they really that different than the rest of us?
For the cohort of who have seen Gen-Y workers merge into the professional world in the past decade, we’ve come to learn that they like to use the web, social networks and their mobile devices. And, they prefer to collaborate and seek feedback, and value flexible work lifestyles and work-life balance.
But wait – as far as I can tell, most of the Gen-X and Boomers that I know have very similar habits, preferences and values. In fact, I would venture to say that most of the technology and products that enable what we call the ‘new way to work’ were conceived and built by the over-35 crowd, or even older (e.g. Steve Jobs). And, we have all adopted new ways, preferences and technologies as part of our daily existence. Read more ›
I’m amazed when I still see posts or blogs questioning the value of UC, asking if it really does increase employee productivity. So I thought I would put together a few tips showing how I use the OpenScape UC Client, and why it’s a better communication tool that keeps me more productive. If you’re one of the ones still thinking about whether or not it makes sense to deploy UC, hopefully these tips will provide some useful straightforward examples to help you make up your mind.
Tip 1: Check first before calling
Would you call someone if you knew they were currently on the phone in a meeting? Not unless the house was burning down. I always check first on my UC client before making the call, this way I won’t interrupt a meeting, or waste my own time listening to a ring tone that will never be answered, or leaving a stammering stuttering voice mail. By the way, with OpenScape Voice the “Phone Busy” indication gets updated in real time by OpenScape Voice.
Figure 1 Check status before calling
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In my last post I mentioned PwC’s 6th Annual Digital IQ Survey, which shows a correlation between higher Digital IQ scores and higher overall business health, growth and success.
To me, a Digital IQ is the measure of how effectively a company wields technology to optimize processes and to establish capabilities that form the basis for recurring innovation.
Companies with a high Digital IQ are adept at leveraging core technologies such as ERP, HCM, CRM, UC, E-Commerce and others to make their organization more efficient and productive, and thereby more profitable.
The higher the Digital IQ, the greater propensity an organization has to innovate. I believe this simply because those organizations that have a Digital IQ are using their core technologies to understand their customer and are delivering on their promise to the customer. Delivering on that promise requires innovation, and so –the stronger the IQ, the more efficient the organization and the more innovative they will be. Read more ›