We are very much looking forward to welcoming you to stand C3 in Hall 2 at Contact Center World 2017 at the Estrel Convention Center in Berlin. But why visit our stand? Well, let us give you 5 good reasons!
- “The new way to optimize customer relations”– With this motto, we will demonstrate at CallCenterWorld what successful customer management looks like today. Customer Experience is now THE key differentiator. Consumers are demanding and expecting ‘more’ from every touchpoint. If your organization isn’t dedicated to continual customer experience improvement then you could be handing advantage to your competitors. Given the right technology and skilled personnel you can greatly improve customer satisfaction and optimize the use of your contact center resources. You can discover :
- how email, chat, social media and mobile communications become integrated efficiently, opening up new possibilities of customer communication
- how web collaboration vastly improves your service quality
- how unified communications can be simplified and make your processes more efficient
- how cloud- based contact centers enhance customer service quickly and easily
- how we integrate your CRM system and greatly enhance your customer experience
- how employees in the back or home office can be fully integrated into the contact center
- how your service center operations can be monitored and controlled remotely
- how your customer service gets more personal by the use of video
- Live Demos – Contact Center. We will present live-demos of solutions for omnichannel management based on the OpenScape Contact Center Suite helping you to expand your customer services by integrating video, social media and mobile communication – either hosted on premise or in the cloud.
- Showcasing Circuit. Circuit is our award winning cloud-based collaboration solution that integrates voice, video, chat, screen and file sharing on a single platform. Visit stand C3 in Hall 2 to experience first hand Circuit and sign up for our free version to get you started on your collaboration journey.
- The CCW is Europe’s largest trade fair for call centers, customer service and communication. During the three days of the exhibition you can experience the full diversity of a dynamic industry. Find all the innovations, trends and products that the market has to offer! Exhibition and congress program CCW
- Free Pens. After all, no visit to an expo is complete without a free pen!
Don’t forget to put CallCentreWorld in your diary and register in advance: Please register for your personal entry voucher here
See you there!