Unify Blog

Avoiding the Disabled List

At some point we are going to start getting interesting data about a new category of work at home injuries. This isn’t about tripping over a power cord or burning out your retinas from staring at a computer screen all day. You can do that anywhere. I’m talking about things like skin conditions from wearing your pajamas all day and all night for five straight days. Or compressed vertebrae from carrying laundry upstairs while holding your mobile phone to your ear with your shoulder. Or, whiplash from trying to get your headset back on to take a call on your computer after you’ve been on a call on your desk phone, home phone, or mobile phone. I actually used to yell “Hold on! I’ll be right there!” when this would happen, as if my panicked voice would carry to the caller in Cincinnati. You finally get the headset on, and answer the call the call out of breath and frustrated, only to discover the person actually meant to call your brother who works for the same company (Okay, that’s a little too specific since this happens to me three times a week, but you get the point).

avoiding the disabled list

This is where technology can help. There are cool headsets out there that can enable you to just push a button and answer the call regardless of device. And most Unified Communications solutions offer one number service, so business calls track to one device regardless what the caller dialed. There is one catch. You have to know how to use these things. One thing I’ve discovered over the past five years or so is that these solutions are less complicated than you might think. It seems manufacturers have finally figured out that nobody will use what they don’t understand. You can always do what I do and find out who’s using these solutions and have them show you. Just set up a web collaboration video call, give the other person control of your screen, let them install the solution and demonstrate it and record the session. Easy. Or maybe just ask for directions.

 

Peter is married with 3 children and published his first book in 2012. Peter has been with Unify for over 20 years, currently as Vice President – Inside Sales and Sales Support for North America.

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Posted in Circuit, Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Team Working, Unified Communications, Virtual Teams
5 comments on “Letters from the Home Office Vol. 10
  1. True, true… I really like my Plantronics Headset with voice announce…

  2. Tony Rich says:

    looking forward to vol 11

  3. Catherine Ambrose says:

    ha ha pj’s for 5 solid day and nights!!

  4. Minas Botsis says:

    This is an interesting post Peter and what in particular caught my eye is the bit about recording instructions with Circuit. I feel that we mostly type instructions (into general conversations) rather than recording them. I believe that this method can be used to build a video library with instructions for popular topics.