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By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry. The concept of call reporting may





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Posted in Contact Center, Customer Service, New Way To Work, Unified Communications

By Paul Bender, Global Public Sector Marketing With agencies tasked with delivering a modernized, streamlined and ultimately more citizen facing federal government environment, the focus on staff productivity and working practices has never been so great. Happily, and echoing moves





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Posted in Collaboration, Contact Center, Engaged World, Mobile Working, New Way To Work, Public Sector

We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged, etc.) describing the “City of Tomorrow”, yet how many of these “blueprints” actually show us HOW to build this ecosystem, much less how to fund such an undertaking?





Posted in Contact Center, Events, Public Sector

Trade show season is a valuable time for IT/ Comms professionals to educate themselves on the trends in the market and options for their organizations, as well as reconnect with their primary vendors.  Attendance was strong and interest in Unify





Posted in Circuit, Contact Center, Events, Unified Communications

What is a Safe City?  Is it a marketing agenda, a tagline for a revitalization program, possibly an economic development campaign or a “See Something, Say Something” mantra?  We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged,





Posted in Customer Service, Public Sector, Unified Communications

What a fascinating time we live in. As customers we have so much influence and control over needs fulfilment it’s almost at a point where we can think up an idea, a need, a want and fundamentally get it in





Posted in Contact Center, Customer Service, Products, Unified Communications