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We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged, etc.) describing the “City of Tomorrow”, yet how many of these “blueprints” actually show us HOW to build this ecosystem, much less how to fund such an undertaking?

Posted in Contact Center, Events, Public Sector

Trade show season is a valuable time for IT/ Comms professionals to educate themselves on the trends in the market and options for their organizations, as well as reconnect with their primary vendors.  Attendance was strong and interest in Unify

Posted in Circuit, Contact Center, Events, Unified Communications

What is a Safe City?  Is it a marketing agenda, a tagline for a revitalization program, possibly an economic development campaign or a “See Something, Say Something” mantra?  We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged,

Posted in Customer Service, Public Sector, Unified Communications

What a fascinating time we live in. As customers we have so much influence and control over needs fulfilment it’s almost at a point where we can think up an idea, a need, a want and fundamentally get it in

Posted in Contact Center, Customer Service, Products, Unified Communications

Managing seasonal peaks, staff shortages or looking to ensure business continuity in your contact center?  We’ve got you covered in the cloud. It’s time to be completely honest; you’ve worked hard to build up a reputation for customer service. But

Posted in Contact Center

It’s time to be completely honest. How would your hard earned reputation be affected if you were no longer able to provide service and support to your customers? What do/ would you do if a disaster strikes and your contact

Posted in Contact Center, Customer Service