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Circuit -Mobile

Hi, I am Subha. I currently work at Unify leading our Voice of the Customer/Partner programs. I am a user of Circuit, every hour of every day.



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Posted in Circuit, Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams

By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry. The concept of call reporting may





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Posted in Contact Center, Customer Service, New Way To Work, Unified Communications

What is a Safe City?  Is it a marketing agenda, a tagline for a revitalization program, possibly an economic development campaign or a “See Something, Say Something” mantra?  We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged,





Posted in Customer Service, Public Sector, Unified Communications

What a fascinating time we live in. As customers we have so much influence and control over needs fulfilment it’s almost at a point where we can think up an idea, a need, a want and fundamentally get it in





Posted in Contact Center, Customer Service, Products, Unified Communications

It’s time to be completely honest. How would your hard earned reputation be affected if you were no longer able to provide service and support to your customers? What do/ would you do if a disaster strikes and your contact





Posted in Contact Center, Customer Service

From videoconferencing to text to social media and beyond, innovations in communications technology are promoting efficiency and productivity within businesses. The benefits of workers connecting on the go and across a number of channels can make a big impact on





Posted in Contact Center, Customer Service, Unified Communications