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What is a Safe City?  Is it a marketing agenda, a tagline for a revitalization program, possibly an economic development campaign or a “See Something, Say Something” mantra?  We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged,

Posted in Customer Service, Public Sector, Unified Communications

What a fascinating time we live in. As customers we have so much influence and control over needs fulfilment it’s almost at a point where we can think up an idea, a need, a want and fundamentally get it in

Posted in Contact Center, Customer Service, Products, Unified Communications

It’s time to be completely honest. How would your hard earned reputation be affected if you were no longer able to provide service and support to your customers? What do/ would you do if a disaster strikes and your contact

Posted in Contact Center, Customer Service

From videoconferencing to text to social media and beyond, innovations in communications technology are promoting efficiency and productivity within businesses. The benefits of workers connecting on the go and across a number of channels can make a big impact on

Posted in Contact Center, Customer Service, Unified Communications

Today’s companies are faced with a new reality. The “Connected Consumer” is no longer an abstract concept but a driving force. Although most companies have accepted this new reality, how many are really walking the walk? Consumers continue to reward

Posted in Contact Center, Customer Service, New Way To Work, Technology