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From videoconferencing to text to social media and beyond, innovations in communications technology are promoting efficiency and productivity within businesses. The benefits of workers connecting on the go and across a number of channels can make a big impact on

Posted in Contact Center, Customer Service, Unified Communications

Today’s companies are faced with a new reality. The “Connected Consumer” is no longer an abstract concept but a driving force. Although most companies have accepted this new reality, how many are really walking the walk? Consumers continue to reward

Posted in Contact Center, Customer Service, New Way To Work, Technology