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Managing seasonal peaks, staff shortages or looking to ensure business continuity in your contact center?  We’ve got you covered in the cloud. It’s time to be completely honest; you’ve worked hard to build up a reputation for customer service. But





Posted in Contact Center

It’s time to be completely honest. How would your hard earned reputation be affected if you were no longer able to provide service and support to your customers? What do/ would you do if a disaster strikes and your contact





Posted in Contact Center, Customer Service

From videoconferencing to text to social media and beyond, innovations in communications technology are promoting efficiency and productivity within businesses. The benefits of workers connecting on the go and across a number of channels can make a big impact on





Posted in Contact Center, Customer Service, Unified Communications

Today’s companies are faced with a new reality. The “Connected Consumer” is no longer an abstract concept but a driving force. Although most companies have accepted this new reality, how many are really walking the walk? Consumers continue to reward





Posted in Contact Center, Customer Service, New Way To Work, Technology