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Letters from the Home Working Front Vol. 5 Most of us who work in a home office have stretched the definition and boundaries of “home office.” For example, when we have company, my home office moves to a work bench

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Posted in Collaboration, Millennials, Mobile Working, New Way To Work, Team Working, Unified Communications, Virtual Teams

By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry. The concept of call reporting may

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Posted in Contact Center, Customer Service, New Way To Work, Unified Communications

Letters from the Home Working Front Vol. 4 One of the challenges for executives managing at-home workers is the difficulty of inspecting productivity. How do we know we are getting our money’s worth out of people we can’t see? I

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Posted in Collaboration, Mobile Working, Team Working, Unified Communications, Virtual Teams

By Paul Bender, Global Public Sector Marketing Where to start Many federal agencies are now looking at home working to save money, ensure continuity of operations during regional and national emergencies, and to provide a more citizen-friendly extended hours service.

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Posted in Collaboration, Engaged World, Mobile Working, New Way To Work, Public Sector, Team Working, Virtual Teams

We have statistics, so it must be real According to the Bureau of Labor statistics, telecommuting has increased 103% since 2005, and in 2016 twenty-three percent of employees did some percentage of their work from home, with 3.3 million of

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Posted in Mobile Working, New Way To Work, Team Working, Unified Communications, Virtual Teams

By Paul Bender, Global Public Sector Marketing With agencies tasked with delivering a modernized, streamlined and ultimately more citizen facing federal government environment, the focus on staff productivity and working practices has never been so great. Happily, and echoing moves

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Posted in Collaboration, Contact Center, Engaged World, Mobile Working, New Way To Work, Public Sector