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By Paul Bender, Global Public Sector Marketing   Exploring OpenScape Xpert As mentioned in my last blog, here is that shameless plug for our vision of what next generation emergency response should look like: It’s an intelligent multiline dispatching application

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By Paul Bender, Global Public Sector Marketing Enhancing interagency collaboration Within both an agency or base, the ability to share lines from a dispatch console with support or supervisory personnel can literally mean the difference between life and death. The

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  By Paul Bender, Global Public Sector Marketing As I hinted at in my March 17 blog, the Department of Defense (DoD) certainly recognizes the barriers to developing effective incident response: budget and resource constraints, outmoded IT infrastructures, unchecked technology

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By Paul Bender, Global Public Sector Marketing   The diversity and proliferation of communications channels and devices requires growing numbers of ‘bridging technologies’ to ensure effective intelligence gathering and collaboration. The speed of response, so critical in active shooter and

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By Paul Bender, Global Public Sector Marketing   The United States’ Founding Fathers never would have fathomed the ways technology would impact government communication. Social media, mobile apps, email, blogging, and chat tools have offered invaluable opportunities for government agencies

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  By Paul Bender, Global Public Sector Marketing Last year, the U.S. Army Training and Doctrine Command (TRADOC) released an ambitious, modern and highly connected model for soldier learning and training. As the TRADOC Army Learning Concept 2015 video highlights,

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