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By Paul Bender, Global Public Sector Marketing Where to start Many federal agencies are now looking at home working to save money, ensure continuity of operations during regional and national emergencies, and to provide a more citizen-friendly extended hours service.

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Posted in Collaboration, Engaged World, Mobile Working, New Way To Work, Public Sector, Team Working, Virtual Teams

By Paul Bender, Global Public Sector Marketing With agencies tasked with delivering a modernized, streamlined and ultimately more citizen facing federal government environment, the focus on staff productivity and working practices has never been so great. Happily, and echoing moves

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Posted in Collaboration, Contact Center, Engaged World, Mobile Working, New Way To Work, Public Sector

By Paul Bender, Global Public Sector Marketing   Exploring OpenScape Xpert As mentioned in my last blog, here is that shameless plug for our vision of what next generation emergency response should look like: It’s an intelligent multiline dispatching application

Posted in Public Sector

By Paul Bender, Global Public Sector Marketing Enhancing interagency collaboration Within both an agency or base, the ability to share lines from a dispatch console with support or supervisory personnel can literally mean the difference between life and death. The

Posted in Public Sector

  By Paul Bender, Global Public Sector Marketing As I hinted at in my March 17 blog, the Department of Defense (DoD) certainly recognizes the barriers to developing effective incident response: budget and resource constraints, outmoded IT infrastructures, unchecked technology

Posted in Public Sector

By Paul Bender, Global Public Sector Marketing   The diversity and proliferation of communications channels and devices requires growing numbers of ‘bridging technologies’ to ensure effective intelligence gathering and collaboration. The speed of response, so critical in active shooter and

Posted in Public Sector