Unify Blog

Dear People who try to get anything done working from home.

When I entered the workforce, the job market was tight. I sent out a lot of resumes, but there wasn’t a market for my skill set. That skill set consisted of…come to think of it, I had no skill set, other than…nope, that’s not a skill. Son of a gun, how did I ever get a job in the first place? As I turned out, my brother got me a job pulling cable for a company that installed and repaired business telephone systems and I have been in telecommunications ever since.

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Posted in Mobile Working, New Way To Work, Unified Communications, Virtual Teams

I’m back!  I know I know.. I haven’t taken virtual pen to paper and blogged for some time, but I have been busy!  There is this small event coming up called ‘UPC2017’.

By small, I am under exaggerating wildly. This event is exciting, and I have the privilege of helping to create it.

Want to know more? Take a quick (20 seconds or so) sneaky peak here:

Blog image UPC17 8 reasons

Intrigued? You can discover more by having a chat with your CAM.

The Unify Partner Conference 2017 is in Monte Carlo, in July. Two years ago, we told our Partners where we had come from. One year ago we told them how far we had come since.  This year, well this year – it is time to Advance and to choose YOUR next move as a Unify Partner.  Whether it be in the Cloud or feet firmly on the floor – Unify is here to support and guide our Partners through the next stage of your technological journey – at your pace.


So .. what ELSE will we see in Monaco? How about the Global Partner Awards 2017? Five categories, one results based and the other four by nominations from our Partners and Unify staff. You can take a look at the criteria and nominate here.

Oh, and our Technology Partners will be on hand, available to talk to our guests about opportunities to add further value to your customers.  Media 5, ASC & Private ptm-Akademie GmbH are on site throughout the event so please drop by!

Anything else? Surely not! Although… we *actually* have  an exclusive launch preview at the event. This is the event that just keeps giving!  Not only is there the exclusive launch – but the enablement piece – so you can take this solution to market straight away.


Of course that isn’t it, but I couldn’t possibly share all with you. Not yet anyway…



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Posted in Channel Updates, Events, Unified Communications

Shaun Cadwallen – Energy & Utilities Expert at Unify

Over the last several years, major storms around the world have caused extensive damage and disruption to power and energy supplies. For example, winter of 2013/2014 the UK experienced some of the most damaging weather events in its recent history. Driven by a series of deep low pressure systems, at least 12 major storms ravaged the country – with major flooding and high winds leaving entire regions underwater for months at a time, and hundreds of thousands of homes and businesses without power. It was a season that broke records – becoming the wettest since the UK’s Met Office began reporting. This story is repeated again and again – though not always with such devastating consequences nationally.

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Posted in Unified Communications

By Franziska Schneider, Director of Partner Introduction at Unify


How often are you invited to training?  Personally, it happens a LOT! Every time I think ‘great! an opportunity to meet new people, to learn something new, and just have some time out from the challenging office everyday life’.

So, I really get excited about it. However, as in a lot of cases, the reality is quite the opposite of exciting.  It is training ‘as usual’, with a trainer in front of you telling you all the nice theory. Where is the practical part? Often, you don’t get that. At the end you are taking your nice brochures or book home – just for it to remain unforgotten on a shelf gathering dust. One week later you have forgotten most of the training.  Such a shame!

Training should bring fun, should help you to change thinking, and should help you to step out of your normal, standard way of doing things.

This was in my mind when I started the introduction on a training session to our partners. I wanted to offer a workshop which is different to former classes they visit.  I wanted to provide a lot of exercises and interactivity during the day – not power point but real examples. So –  I started my search and quickly found a company called Natural Training to help me here. Together with Natural Training we developed training where the sales teams get better trained, able to deliver compelling propositions and create new customer appointments in just 1 day. We integrated coaching sessions based on small exercises, and at the end of the day, the sales people received feedback from the coach when doing real calls to real customers.

This is the way I would like to see training delivered. The great thing about it was the feedback from the people who participated in the workshop – which was extremely positive.

Are you a Unify Partner and interested in such training? Watch the video and reach out to us.

Natural Training small


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Posted in New Way To Work, Team Working, Unified Communications

By Paul Bender, Global Public Sector Marketing


Exploring OpenScape Xpert

As mentioned in my last blog, here is that shameless plug for our vision of what next generation emergency response should look like: It’s an intelligent multiline dispatching application that accelerates incident response and coordination on DoD posts, camps and stations. And, it’s named OpenScape Xpert.

OpenScape Xpert allows dispatch personnel to manage a virtually unlimited number of calls in parallel. They can disseminate the available intelligence from these calls to colleagues anywhere, at any time and on any device. Radio integration simplifies incident collaboration between on the ground services and other support organizations.

Emergency personnel, C2 controllers, mobile security forces and on-site commanders can communicate seamlessly via landline, mobile phone, land mobile radio, satellite communications, or other devices in secure and non-secure modes.

As an incident unfolds, a graphical display helps operators identify and prioritize incoming calls by importance, not sequence. Speed dialling connects them to key personnel in an instant – and should decision-makers be on another call, OpenScape Xpert allows operators to ‘barge in’ or join existing calls. And should it become necessary to notify a wider group of stakeholders or local populations, OpenScape Xpert can broadcast alerts and messages.

The operative interface, such a crucial element in speed and accuracy of call management, can be optimized for each individual dispatcher – whether they’re accessing OpenScape on a dedicated terminal in the EOC or on a standard off-the-shelf laptop in another remote


Lines to first responders are kept open, audio and video conferences are instantly established, and all incoming calls are logged. No call goes unanswered. And conversations are monitored

and recorded.

A heritage of military service

OpenScape Xpert is designed to assure the faultless 24x7x365 operation required by emergency response communications. It’s underpinned by Unify’s carrier-grade switch to deliver 99.999% uptime – or less than six minutes of downtime during continual operation in any one year.

OpenScape Xpert builds on Unify’s communications leadership – its solutions already deployed at over 150 US Air Force and Air National Guard locations worldwide, with integrated solutions

the C2 standard for Pacific Air Force, Air Mobility Command, Air Combat Command, Air Force Space Command, US Air Force-Europe, and Air Force Reserve.

Contact center functionality, repurposed for post, camps and station dispatch, assures the swiftest possible response and gives emergency command center powerful new options to manage call volumes, integrate multiple media channels and to enhance collaboration through Unify’s leading unified communications portfolio.

And because OpenScape Xpert is built on a pure, standards-based IP architecture it will seamlessly integrate with existing command and control infrastructures and applications – minimizing communications latency, deployment and support requirements and eliminating costs throughout the system. It addresses federal agency operational and financial imperatives.

Offering the manageability, security, resiliency, and flexibility today’s command and control centers need, OpenScape Xpert is the logical choice for today’s transitioning emergency response teams.

Innovation at the heart of dispatch transformation

An effective response to on-post incidents of any size requires speed, information accuracy and seamless collaboration across your dispatch environment – three things legacy infrastructures often struggle to provide.

Transitioning to an IP-based dispatch platform offers armed services a way ahead – adding a wealth of capabilities to access, disseminate and action the intelligence flowing to and from the emergency. And it does so while addressing the high costs of existing solutions, providing

application development and integration opportunities, and by delivering the kind of information security and reporting demanded by federal authorities.

But for all that, the need to extract maximum value from existing dispatch infrastructures and to ensure high levels of integration and support remains. The answer is to innovate with new approaches and to integrate powerful new collaboration capabilities.

While there is no silver bullet to the challenges facing the DoD over the coming decades, fresh approaches to EOC dispatch offer real opportunities to dramatically enhance operational responsiveness, operator efficiency and incident communication and collaboration.

OpenScape Xpert offers a cost effective answer to these technical and operational challenges to support base response teams now and in the future. Moreover, Unify provides specialized

support services to help the armed services create a dispatch environment that directly addresses their specific challenges and strategic objectives.

Posted in Public Sector

May 17th saw around 100 of our UKI Partners gathered together at Edgbaston Cricket Ground for our annual Partner Discovery Day, hosted by Barry Tuffs.

Joined by both long term partners and some of our rising stars, Barry and his team delivered an event with rich messaging, launches, the UKI annual partner awards, a technology partner village and an appearance by Matthew Hoggard MBE.

Unify’s CMO Paul Cunningham commenced proceedings, before the UKI Sales Leadership Team took to the stage to demonstrate how things are changing – underpinning the strength of the  Unify ‘Channel First’ strategy.

Our own Zara Pasalar, owner of the Triple Play tool that has recently been in the UK trade press, shared exciting launches of tools available to Partners and was joined on stage by Jonathan Green, and the ‘launches’ continued into the afternoon with Owain Dobson featuring what is coming to Partners to drive difference and to drive different conversations.

Gregg Lindsay and Rob Keenan shared progress, updates and roadmaps around service and product, whilst Barry Tuffs shared how doing things differently is delivering results!

Matthew Hoggard MBE ‘owned’ the stage, bringing the event to a fantastic close, and staying to meet with our Partners

The day was littered with our Annual Partner Awards being presented by Unify Platinum Sponsors throughout the day. See the award winners here:Awards 2017

Lastly, a huge thanks to the event Sponsor/Technology Partners who provided much food for thought to our guests on how they might increase opportunities through new partnerships.


Event Sponsors: ASC, Oak Innovation, Jabra, Nimans, Plantronics,  ScanSource, SJS Solutions, Gamma,

Konftel, NVT Phybridge, Tiger Communications,

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Posted in Channel Updates, Events