Looking at the events occurring in our world, one must ask: “What can I do to help make the world a safer place for those who put their lives on the line to protect mine?” While those bent on disruption of our civilized world through senseless acts of violence and chaos continue their reign of terror, nations have united to defend our ways of liberty and snuff out these cowards by use of force and superior intelligence tactics. However, in a world where technology has become a weapon far more powerful than munitions, we would be remiss to ask another question, that being: “How can we put technology to work to provide intelligent services and security to empower not only the those risking life on the front lines, but those who serve each of us every day in the business world?”
By creating an ecosystem of intelligence and secure communications, our nation’s cities and high-threat venues can be transformed into “Rings of Steel”, modeled after some of our world’s most progressive economies. Rather than solely focusing on securing cities and borders, we must concentrate our efforts towards securing both the physical and cyber elements of those entities within these respective “rings”. Industries which comprise the backbone of our nation’s cities yet operate independently require the same level of security and risk management, configured specifically to address their respective operations and economic ecosystem.
By developing strategic industry solutions leveraging proven and scalable communications technologies, Unify is creating Empowered and Engaged Communities through integration and collaboration. One example of such thought leadership can be found through the following example, one of many potential methods to address the operational nuances and industry-specific challenges faced by one of our world’s most communication-empowered sectors: airports. These cities within cities operate with near full autonomy within their respective regions yet, on a daily basis, face the same criminal elements as any downtown financial district or neighborhood. However, with the events of our world spanning the geographies, these economic hubs must now begin thinking well outside the norm and bring new tools and technologies to their constituents.
By placing a Unify OpenScape solution in place to mitigate risk and the advanced technology threats employed by today’s criminal elements, an airport can become an intelligent ring of steel without changing any of its operations but, rather, empowering its “citizens and visitors” through multimedia collaboration and mobility. Unify’s OpenScape First Response can be used in airports to manage 9-1-1 calls, door alarms, notifications and video feeds. As discussed, airports are cities within cities with the same needs as city fire and police departments. As self-contained operations, airports must support police, fire, security personnel, TSA staff and customs personnel as part of their safety and security process. If a crime is committed in a duty free store, the call to 9-1-1 from the store may go to the airport security desk or the county sheriff, a serious gap if that crime were a hostage situation or stabbing. Depending upon the airport’s 9-1-1 call flow, wireless calls (which account for over 70% of all calls to 9-1-1 nationally) may be routed offsite to a police department Public Safety Answering Point (PSAP) miles (and precious minutes) away.
In crisis situations, immediate access to real time information, collaborative data from the scene can be the difference between not only life and death, but also lead to significant delays in flight operations; securing the public and premises for airports while providing efficient emergency response is a critical factor towards their bottom line and that of every airline they serve. The longer it takes for that police officer, medic or fireman to reach the scene of the emergency, the longer it takes for operations to resume to normal and income to resume.
Why let your emergency calls and critical data pertinent to an efficient and rapid response not be managed in a streamlined fashion so that airport personnel can be empowered with the tools they need to secure the public and staff, regardless of how a call for help originates? By working with an airport’s emergency management, police, fire and risk management leaders, Unify can help improve their command and control operations through integrated communication solutions. Using OpenScape First Response, airports can improve the way they serve their tenants, staff, visitors and stakeholders, providing them an unrivaled ability to share critical response information through applications on scene and in hand. Should an airport wish to have wireless calls originating from within their domain route directly to their PSAP/control room, Unify can bring the necessary geo-fencing and services forward that will allow airports to more rapidly and accurately handle requests for assistance (emergency and non-emergency).
Additionally, to bring the power of Unify and our converged solution portfolio forward even further, utilizing Circuit as part of an airport’s communication ecosystem brings an entirely new value add to their operations. With Circuit, airport staff can be triaged and dispatched to any incident, share critical information with security center staff, coordinate response activities while mobile and bring highly valuable video imagery from the scene to command authorities. Powered by the same ecosystem of solutions by Unify, airport operations have the ability to mobilize resources without scrambling to determine which patch button to push or incident response scenarios to activate. Using OpenScape as the common backbone and applications such as First Response and Circuit to manage operational dynamics, Unify is able to transform emergency communications and synergize operations into the Next Generation.
For more information on how your operation can become empowered and engaged through a Unify NEXTGEN solution, contact one of our team’s Strategic Business Unit SMEs. Visit us on the web at www.unify.com.