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By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry. The concept of call reporting may

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Posted in Contact Center, Customer Service, New Way To Work, Unified Communications

By Paul Bender, Global Public Sector Marketing With agencies tasked with delivering a modernized, streamlined and ultimately more citizen facing federal government environment, the focus on staff productivity and working practices has never been so great. Happily, and echoing moves

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Posted in Collaboration, Contact Center, Engaged World, Mobile Working, New Way To Work, Public Sector