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5-lessons-in-customer-service

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter

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Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
Circuit -Mobile

Hi, I am Subha. I currently work at Unify leading our Voice of the Customer/Partner programs. I am a user of Circuit, every hour of every day. Now, here is a puzzle. Two companies decide to enter the team collaboration

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Posted in Circuit, Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams

Recently, a LinkedIn contact shared this IDC forecast for the videoconferencing industry, predicting growth deceleration due to economic slowdown across the globe, especially in the European market. Strange isn’t it, because in the last round of recession, analysts were talking

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Posted in Archive