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TWWW18_Cover2

New research finds that flexible work lifestyles are not an ‘all or nothing’ affair At Unify, we have pioneered research and thought leadership that sheds light on the way we work, and in particular helps us understand the trends, elements

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Posted in Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Team Working, Virtual Teams
5-lessons-in-customer-service

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter

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Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
Circuit -Mobile

Hi, I am Subha. I currently work at Unify leading our Voice of the Customer/Partner programs. I am a user of Circuit, every hour of every day. Now, here is a puzzle. Two companies decide to enter the team collaboration

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Posted in Circuit, Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams

By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry. The concept of call reporting may

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Posted in Contact Center, Customer Service, New Way To Work, Unified Communications

By Paul Bender, Global Public Sector Marketing With agencies tasked with delivering a modernized, streamlined and ultimately more citizen facing federal government environment, the focus on staff productivity and working practices has never been so great. Happily, and echoing moves

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Posted in Collaboration, Contact Center, Engaged World, Mobile Working, New Way To Work, Public Sector

We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged, etc.) describing the “City of Tomorrow”, yet how many of these “blueprints” actually show us HOW to build this ecosystem, much less how to fund such an undertaking?

Posted in Contact Center, Events, Public Sector