New research finds that flexible work lifestyles are not an ‘all or nothing’ affair At Unify, we have pioneered research and thought leadership that sheds light on the way we work, and in particular helps us understand the trends, elements…
Unify Blog
Blog Posts
Tagged with: remote work, survey, the way we work, twww18
Posted in Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Team Working, Virtual Teams
Posted in Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Team Working, Virtual Teams
Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter…
Tagged with: 5 lessons, atos, Customer Service, OpenScape Contact Center, Unify
Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
Hi, I am Subha. I currently work at Unify leading our Voice of the Customer/Partner programs. I am a user of Circuit, every hour of every day. Now, here is a puzzle. Two companies decide to enter the team collaboration…
Tagged with: Circuit, user perspective
Posted in Circuit, Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams
Posted in Circuit, Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams
By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry. The concept of call reporting may…
Tagged with: contact centres, reporting
Posted in Contact Center, Customer Service, New Way To Work, Unified Communications
Posted in Contact Center, Customer Service, New Way To Work, Unified Communications
By Paul Bender, Global Public Sector Marketing With agencies tasked with delivering a modernized, streamlined and ultimately more citizen facing federal government environment, the focus on staff productivity and working practices has never been so great. Happily, and echoing moves…
Tagged with: Government, productivity, Workforce
Posted in Collaboration, Contact Center, Engaged World, Mobile Working, New Way To Work, Public Sector
Posted in Collaboration, Contact Center, Engaged World, Mobile Working, New Way To Work, Public Sector
We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged, etc.) describing the “City of Tomorrow”, yet how many of these “blueprints” actually show us HOW to build this ecosystem, much less how to fund such an undertaking?…
