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5-lessons-in-customer-service

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter

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Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
Circuit -Mobile

Hi, I am Subha. I currently work at Unify leading our Voice of the Customer/Partner programs. I am a user of Circuit, every hour of every day. Now, here is a puzzle. Two companies decide to enter the team collaboration

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Posted in Circuit, Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams

By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry. The concept of call reporting may

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Posted in Contact Center, Customer Service, New Way To Work, Unified Communications

What is a Safe City?  Is it a marketing agenda, a tagline for a revitalization program, possibly an economic development campaign or a “See Something, Say Something” mantra?  We’ve all heard various iterations and slogans used (Safe, Smart, Connected, Converged,

Posted in Customer Service, Public Sector, Unified Communications

What a fascinating time we live in. As customers we have so much influence and control over needs fulfilment it’s almost at a point where we can think up an idea, a need, a want and fundamentally get it in

Posted in Contact Center, Customer Service, Products, Unified Communications

It’s time to be completely honest. How would your hard earned reputation be affected if you were no longer able to provide service and support to your customers? What do/ would you do if a disaster strikes and your contact

Posted in Contact Center, Customer Service