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Podcast_Predictions18_Unify

Is this one of those tipping points where new trends come to the fore — having a significant and increasing impact on how we interact, work and play? Beyond the continuing impact of social, mobile and cloud, the horizon glitters

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Posted in Collaboration, Millennials, New Way To Work, Unified Communications
5-lessons-in-customer-service

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter

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Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
WHAT’S NEXT: Our Predictions for 2018

Most. likely, we all think the phrase “inflection point” is now a tired and overused business cliché. However, we may well be at one of those defining tipping points where something new comes to the fore, having a significant and

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Posted in Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Technology, Virtual Teams
Spectre and Meltdown Recommended Actions for Unify Products and Servers

Unify products operate as closed systems, where only approved software is active. This dramatically reduces the risk of the Spectre & Meltdown vulnerabilities to a low level where we can recommend that proactive patching of the operating systems, to mitigate

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Posted in Products, Security, Unified Communications
Effective Digital Transformations for Government

We spend a lot of time discussing digital transformation at Atos. For the other half of the world, Public Sector, McKinsey has recently published some analysis that I think you’ll find interesting. This piece comes to us via Steve Cheng,

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Posted in Collaboration, Engaged World, New Way To Work, Public Sector, Team Working, Unified Communications

Letters from the Home Office Volume 14 When I was a little kid I thought the theory of relativity meant how time seems to move slower or faster relative to how interested you were in what you were doing. When

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Posted in Collaboration, Engaged World, New Way To Work, Unified Communications