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TWWW18_Cover2

New research finds that flexible work lifestyles are not an ‘all or nothing’ affair At Unify, we have pioneered research and thought leadership that sheds light on the way we work, and in particular helps us understand the trends, elements

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Posted in Collaboration, Customer Service, Millennials, Mobile Working, New Way To Work, Team Working, Virtual Teams
Bits_Bricks_Behavior

Bits, bricks and behavior: I first heard about the “New Work triad” during a speech that Markus Albers, a consultant and influencer in this space, gave at the Factory. The Factory is one of an explosively growing number of coworking

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Posted in Circuit, Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Products, Team Working, Virtual Teams
Can fewer meetings lead to better collaboration?

Three new ways to foster collaboration without more meetings. A colleague shared a recent study with me. It said that most employees feel that many meetings they attend are unnecessary and/or unproductive (what a surprise). But it got me thinking,

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Posted in Circuit, Collaboration, Engaged World, New Way To Work, Team Working, Unified Communications
Podcast_Predictions18_Unify

Is this one of those tipping points where new trends come to the fore — having a significant and increasing impact on how we interact, work and play? Beyond the continuing impact of social, mobile and cloud, the horizon glitters

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Posted in Collaboration, Millennials, New Way To Work, Unified Communications
5-lessons-in-customer-service

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter

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Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
WHAT’S NEXT: Our Predictions for 2018

Most. likely, we all think the phrase “inflection point” is now a tired and overused business cliché. However, we may well be at one of those defining tipping points where something new comes to the fore, having a significant and

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Posted in Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Technology, Virtual Teams