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Podcast_Predictions18_Unify

Is this one of those tipping points where new trends come to the fore — having a significant and increasing impact on how we interact, work and play? Beyond the continuing impact of social, mobile and cloud, the horizon glitters

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Posted in Collaboration, Millennials, New Way To Work, Unified Communications
5-lessons-in-customer-service

Apple’s recent controversy on the deliberate slowing down of its iPhones got me thinking on how even the most successful companies tend to falter when managing customer experience (CX). There are plenty of such horror stories out there. Some falter

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Posted in Collaboration, Contact Center, Customer Service, Public Sector, Unified Communications
WHAT’S NEXT: Our Predictions for 2018

Most. likely, we all think the phrase “inflection point” is now a tired and overused business cliché. However, we may well be at one of those defining tipping points where something new comes to the fore, having a significant and

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Posted in Collaboration, Engaged World, Millennials, Mobile Working, New Way To Work, Technology, Virtual Teams
Spectre and Meltdown Recommended Actions for Unify Products and Servers

Unify products operate as closed systems, where only approved software is active. This dramatically reduces the risk of the Spectre & Meltdown vulnerabilities to a low level where we can recommend that proactive patching of the operating systems, to mitigate

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Posted in Products, Security, Unified Communications
Transformers – robots in disguise

I was asked to do a blog for Unify about transforming your infrastructure to modern collaboration, I was thinking how best to do this, when I thought about it I thought use myself as a good example. I think I

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Posted in Circuit, Engaged World, Millennials, Mobile Working, New Way To Work, Products, Team Working, Unified Communications, Virtual Teams
Bernd Wagner, CEO Unify Germany, takes the trophy for OpenScape Enterprise (1st place Voice platforms for large enterprises).

We are excited to share that Unify has been recognized by Funkschau, Germany’s premier specialist telecoms publication, in its 2017 Product of the Year Awards. Unify products took home prizes in five categories.

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Posted in Circuit, Collaboration, Events, New Way To Work